Privacy Policy
Introduction
Welcome to PillPal from Divergence Supplements. We are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or interact with us.
1. Who We Are
• Company Name: Divergence Supplements
• Address: C205 The Chocolate Factory, 5 Clarendon Road, Wood Green, London, United Kingdom, N22 6XJ
• Email: theteam@divergencesupplements.com
We are the data controller responsible for your personal data.
2. What Information We Collect
We may collect, store, and process the following personal data:
• Personal Identifiers: Name, email address, phone number, delivery address.
• Health Data: Information about medications, supplements, or health conditions (only where provided by you).
• Transaction Data: Payment details, purchase history.
• Technical Data: IP address, browser type, and usage information from cookies.
We only collect special category data (e.g., health data) with your explicit consent.
3. How We Use Your Information
We process your personal data for the following purposes:
• To provide our services (e.g., reminders for supplements or medications).
• To manage orders, process payments, and deliver products.
• To communicate with you (e.g., respond to inquiries or send reminders).
• To improve our services and user experience.
• To comply with legal or regulatory obligations.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
• Contract: To fulfill our contractual obligations to you.
• Consent: When you have explicitly given us consent (e.g., for health data or marketing).
• Legitimate Interests: To improve our services or for fraud prevention.
• Legal Obligation: To comply with laws and regulations.
5. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information:
• With service providers (e.g., delivery companies, payment processors) to fulfill orders.
• If required by law or regulatory authorities.
All third parties are required to respect the security of your data and to process it in accordance with the law.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.
7. Your Rights
Under the UK GDPR, you have the following rights:
• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request the restriction of processing.
• Data Portability: Request transfer of your data to another party.
• Withdraw Consent: Withdraw consent where consent is the basis for processing.
To exercise your rights, please contact us at [Insert Contact Email].
8. Cookies
Our website uses cookies to improve your experience and analyse website usage.
9. Data Security
We have implemented technical and organisational measures to protect your personal data against unauthorized access, loss, or misuse.
10. Complaints
If you have any concerns about our data practices, please contact us. You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: theteam@divergencesupplements.com